Can the bot pull live order status from my store?

Yes — the HTTP Request block can call your store's API (Shopify, WooCommerce, or your own backend) with the customer's order ID and use the response in the reply message.

Can customers browse products inside WhatsApp?

Yes. The Mini Catalog block lists products with prices as a numbered menu, Product Cards show one item with description and link, and Product Search matches free-text keywords to your catalog.

Does FlowBot support COD and payment links?

You can build both: collect address and confirm for cash on delivery, or send a Payment Link block with your UPI/Razorpay/Stripe URL for prepaid orders.

How is this different from WhatsApp Business catalog?

The native catalog is a static product list. A FlowBot flow is a conversation: it can search, recommend, track orders, recover carts, collect reviews and hand off to support — and you can export the whole thing as code.

A WhatsApp sales bot for your online store — free

"Where is my order?" is half of every store's support inbox. A WhatsApp e-commerce bot answers it instantly, shows your catalog, recovers abandoned carts and sends payment links — inside the chat app your buyers check fifty times a day. FlowBot gives you all of it free, with a working store template.

Blocks made for selling

🛍️ Product cards & catalog

Show products with price, description and link — as single deal-of-the-day cards or a browsable mini catalog.

🔎 Product search

Customers type "sneakers" and the bot matches keywords to your catalog and replies with the right product.

🧾 Order status & tracking

Collect the order ID and reply with status and a tracking link — or fetch live status from your API with the HTTP Request block.

🛒 Cart recovery

Nudge shoppers who didn't finish checkout with a reminder and a coupon code block.

💳 Payment links

Send UPI, Razorpay, Stripe or any payment URL at the right step of the conversation.

↩️ Returns & shipping FAQs

Return Policy and Shipping Info blocks answer the questions that flood your inbox after every sale.

Start from the TrendKart template

The built-in TrendKart Online Store template comes with a product catalog, keyword product search, a deal-of-the-day product card, order tracking, return policy answers and a review request. Load it in the builder, plug in your products and links, test in the simulator, and connect your WhatsApp number — the step-by-step guide covers going live on Meta, Twilio, Green API or Whapi.

Why stores pick FlowBot

No monthly fee and no per-conversation markup — you pay only your provider. Flows are deterministic, so prices and policies are always exactly what you wrote, and the optional AI Reply block (your own API key) can handle open-ended questions without touching your checkout logic. Outgrow the hosted builder? Export the code and run the bot inside your own stack.